Returns
Return Policy
Returns are accepted within 10 days of delivery.
Items must be unused, unworn, unopened, and in original packaging.
Used, opened, damaged, or altered items may receive a partial refund, store credit, restocking/damage fee, or be refused at our sole discretion.
Refunds
Refunds are issued to the original payment method or prepaid debit card.
Orders over $100 are refunded as store credit unless otherwise approved.
Non-Returnable Items
- Custom or made-to-order items
- Products with shipping restrictions
- Medicinal, topical, or Rx products (including certain Gryppers Rx products)
- Items marked Final Sale (including select discounted items)
Return Fees
While most returns are accepted free of charge, fees may apply for:
- Heavy/bulky items (50+ lbs)
- Paid return shipping or drop-off options or specialty carrier returns
- Customers with an excessive or abnormal return history
- Damages to product (fee will range from 50%-100% of item value) - this includes any product not in its original condition, missing tags/parts/accessories, or showing signs of wear, tear, use or manipulation
Please note: Returned items cannot be sent back to you once processed. For fee estimates, please contact us before initiating your return.
Discounts & Exchanges
Refunds will be adjusted if return voids a previous discount, promotion, or bundle.
For exchanges, please contact us to properly initiate a return and place a new order.
Start a Return
To initiate a return, please contact our support team with your order number and reason for return.